Frequently Asked Questions

TOPICS

It is possible to make purchases on GOLDENGOOSE.COM without registering.
We nevertheless suggest creating an account, to access exclusive services and areas designed specifically for our customers.
In this section you can check the status of your order, access your order history and monitor the status of your delivery.

Search items:
For easier browsing of our catalogue, select a category from the navigation bar, or use the internal search and filter options to find specific items. 

Product information:
On every product detail page, you will find all available size combinations, a description of the item and details regarding materials.
You can click on the product image to enlarge it and view all details. 

How to order:
To purchase a product on GoldenGoose.com:
1. From the product detail page, select the desired size
2. Add the product to your Shopping bag
3. Access your cart through the icon at the top-right of the screen
4. Select a shipping option
5. Enter your delivery address and your billing address (if different from shipping address)
6. Enter your payment information
7. Make sure that all entered information is correct
8. Click “continue” then click “buy” to complete the purchase

Within few minutes, you’ll receive an e-mail confirming your order has been placed.
You will receive a second e-mail with a link to monitor your shipment once the package has left our warehouse.

The sizes shown on the page for each item correspond to the size indicated on the label. In the detail size guide below, we offer a conversion divided in categories.
If you have any doubts on which size to choose, don't hesitate to contact us.
Remember you can always request a return or exchange, following our Return Policy.

SIZE GUIDE


Yes. Purchased items can only be exchanged with articles of the same model, in a different size, if available. To start the size exchange process, go to the returns section of My Account or go to the returns section as a Guest, and enter your details and the order number. When the process is complete, you will receive confirmation via email that the request for a size exchange has been received. It will include a shipping label and instructions for shipping the item. When the item has been received and processed, we will proceed with shipping of the new item.

Every order is processed automatically and therefore cannot be modified once it has been confirmed. To exercise your right of withdrawal and return the item purchased, contact our Customer Care at customercare.eu@goldengoose.com or visit the Terms and Conditions of Sale section regarding the right of withdrawal.

Visit the payment section

LINK

GoGreen Climate Neutral is a service provided by DHL which allows the carbon dioxide emissions generated by its shipping to be calculated and offset by investing in environmental protection projects. In order to offset the emissions generated, DHL invests exclusively in recognized and certified projects which contribute to improving environmental conditions as well as the conditions of local people around the world. To learn more about the DHL GoGreen service: https://www.dhl.com/GoGreen